24/7 support and alarm system maintenance
Synergy offer a full range of service options which give remote assistance 24/7 to offer support and or call outs if required. With all our NSI Graded security systems Synergy offer a guaranteed 4 hour response for emergency call outs. As NSI Silver approved installers we ensure that your system meets the accreditation level required by many insurance companies and for Police response.
Creating long lasting relationships with our customers is important to us, once your security system is installed we won’t wave goodbye, our experienced team will be available to offer remote security support and advice. We actively update your system with the latest firmware and software to maintain and improve performance.
| What’s included? | Bronze | Silver | Gold |
| All parts and labour covered for the first 12 months | YES | YES | YES |
| Texecom App usage – if applicable | YES | YES | YES |
| Hikvision App usage – if applicable | YES | YES | YES |
| Remote system updates to users, pin numbers, and apps | NO | YES | YES |
| On-site maintenance annual visit | NO | YES | YES |
| Out of hours remote assistance | NO | YES | YES |
| Out of hours on site emergency response | NO | NO | YES |
| Includes cover of accidental damage | NO | NO | YES |
| All parts covered | NO | NO | YES |
